Reviewing Support
Answers to some of the most common questions that arise while reviewing ALEX conversations
What's the difference between ALEX Benefits Counselor and ALEX Go?
ALEX Benefits Counselor is what we sometimes refer to as the audio-led experience. ALEX Go is the more high-level, streamlined, text-based experience....
Why does ALEX ask about "current medical spending" in the Profile?
ALEX uses aggregate claims data to find patterns and recommend the best benefits package based on what's worked for "people like you." Now, ALEX goes ...
What is "Review Mode"?
Review Mode lets you quickly view and compare medical plans in ALEX on your Preview link. Instead of starting from scratch each time, you can fill out...
How does ALEX recommend Voluntary benefits?
ALEX will always recommend Dental and Vision benefits, as these are considered “essential benefits” that everyone should consider. Recommendations for...
How does ALEX calculate the worst-case scenario?
The worst-case scenario is the most a user will pay in any given year. The formula to get to it is: Annual Premium (+/- surcharges/incentives) + Medic...
Why does ALEX ask about "sex assigned at birth"?
We completely understand and empathize with why this could be a difficult, and even frustrating, question for some folks to answer. Requiring all user...
Why does ALEX ask so many questions?
The questions in the Profile section of ALEX are all critical in ensuring folks get accurate estimates and recommendations. Here's a breakdown of wher...
How does ALEX make a recommendation?
ALEX helps employees find the best plan by analyzing historical data to automatically sort folks into groups that we call "People Like You" to predict...
Why doesn't Disability show the percentage and monthly/weekly maximum?
ALEX always strives to show what's relevant to each user. ALEX asks for a user's salary and uses it to determine if an employee would be eligible for ...
Why doesn't the FSA show in the plan comparison chart in ALEX Go?
This is currently working as designed. Since the choice to enroll in the FSA isn't tied to plan choice, it won't appear in the plan comparison in Bene...
What's the difference between "Learn More" and the "Choose" button in ALEX Go?
In ALEX Go, benefits that commonly require employees to enroll and/or make a selection from multiple plans will show both “Learn More” and “Choose” op...
Why does ALEX stop before my Text Only Module?
It is working as designed that text-only modules would not move directly into the next module since these modules were designed with the idea that t...
Why do I have to click on the menu to get to the Hospital Indemnity Module?
The transition to the Hospital Indemnity module in Benefits Counselor looks a bit different than other modules in ALEX. There's no button that directs...
Can I reorder the Medical Plans?
When we talk about plan order it is important to make sure we specify what part of the conversation is being viewed. At the beginning of the Medical m...
Why does ALEX ask about risk aversion ("which of these plans would you choose?") during the profile builder?
The risk aversion questions in ALEX are independent of plan designs - the intent in asking these is to build a user profile that reflects the employe...
When will the Retirement IRS Limits be updated in ALEX?
We will always automatically update retirement IRS limits on 1/1 . Since employees can typically change their retirement contribution anytime through...
How does the "What Best Describes Your Situation" question work?
Before PY 2025 has launched when only PY 2024 is on the unified landing page, all the answer choices will lead to the PY 2024 configuration. What ...
Why didn't Benefits Counselor show the the Basic Life benefit limit?
ALEX tailors content to the individual user as much as possible. In the Benefits Counselor pathway, users are asked for their annual salary at the be...