Troubleshooting
How can I configure an incentive/surcharge that doesn't fit in Builder?
The Premium Incentives/Surcharges feature in Builder is specifically designed to support scenarios where the same dollar amount is either deducted fro...
Common Errors and How to Fix Them
If you click the "Preview" or "Launch" button and see this message it usually means there are still fields in the configuration that need to be comple...
How do I reset my password?
Head to ALEX Builder and click the "Forgot password?" option on the login screen. Then enter your email, click "Continue," and check your email for ...
Should I turn on the base URL redirect?
Normally this toggle should be set to " should not " since the group will be sharing the full URL (found higher up than the redirect toggle under URL...
Do you provide QR codes?
QR codes are not something we provide , but there's tons of free websites you can use to create a QR code for your ALEX link. Here's one that shoul...
Do I need to lock/unlock my build?
The Lock/Unlock button used to serve more of a purpose in our older system, but since switching over to ALEX Builder, it's totally optional and not n...
Can I change my customer's ALEX URL?
It is possible to change the custom portion of a group's URL if they have already launched. However there is almost always a few quick backend adj...