Previewing and Launching
What is my client's ALEX URL?
You can find your clients' final ALEX URL anytime directly from their Builder configuration, even before you've launched the configuration. Head to U...
How can I change the ALEX URL?
Since wires can get crossed on the backend when the URL is changed, please reach out to selfservicesupport@jellyvision.com if you find yourself need...
Do you provide marketing materials?
We have a website called ALEX Central available where you can find a ton of ALEX marketing materials. If you need additional help finding the right ...
Will the ALEX URL change if I relaunch?
Nope. The final link for your client's ALEX conversation will not change if you launch again. Aside from any changes you've made, the end user won't n...
Will I be invoiced again if I relaunch?
Nope. If you make changes and launch ALEX again, you'll be shown an invoice amount of $0. No new invoice will be created, and your changes will be syn...
Can I make changes to ALEX after I launch?
You betcha. Your ALEX conversation can be edited anytime after you've launched. A common scenario might be if your customer is going to tweak their be...
How do I Launch my configuration?
Launch ALEX once you've thoroughly reviewed and made sure everything looks good to be seen by employees. Don't worry! You can Relaunch anytime, with...
How do I Preview my configuration?
You can create a Preview link to test and review the ALEX experience. This link can also be sent to your clients to review and provide feedback as wel...