Configuration Support
Answers to the most common configuration questions by module
Eligibility
Create questions to determine which plans, benefits or rates employees should be shown based on their location, salary, time with the company or anything else.
3 articles
Medical Module
3 articles
Tax Advantaged Accounts
Setting up HSAs, HRAs, healthcare FSAs, dependent care FSAs, and Commuter Benefits.
8 articles
Life Module
1 article
Accident Module
1 article
Hospital Indemnity Module
2 articles
Pet Insurance
NEW FOR 2025!
1 article
Cancer Insurance
NEW FOR 2025!
1 article
Permanent Life & Long Term Care
NEW for 2025!
1 article
Text Only Modules
1 article
ALEX Go
2 articles
Previewing and Launching
8 articles
General
6 articles
Sneak Peek Videos
Create short and sweet marketing videos geared towards Open Enrollment or onboarding new hires to help boost ALEX engagement.
5 articles
Medicare
Learn about adding the Medicare Product to your ALEX Configuration
2 articles
Duplicating Configurations
Sometimes you need to duplicate a configuration outside of the Renewal window. Maybe your customer needs multiple configurations. Maybe your new customer has a similar benefits package to one of your existing customers. Whatever the reason, below are step-by-step instructions on duplicating for new and existing customers.
2 articles
Ask ALEX (AI Chat)
5 articles
Provider Search
Learn the ins and outs of including the Provider Search feature in ALEX Benefits Counselor and ALEX Go.
4 articles
Teledoc (fka Livongo)
2 articles