Ask ALEX: Optional FAQ Template
Use our template (attached to this doc) to capture benefit information that your existing documents don’t contain / or useful context to support common questions employees ask that you want Ask ALEX to have handy
FAQ TEMPLATE
Open the word doc template.
It contains common questions around topics that employees might find useful.
Delete questions / topics that aren’t helpful—or that are duplicative to other benefit information you will be providing Ask ALEX.
Add additional topics / questions you’d like to cover, following a similar pattern in the document.
When you’re ready, save it as a PDF and include it in your benefit file folder.
FAQ TEMPLATE TIPS
Try to have each FAQ question & its corresponding answer on the same page as much as possible… it helps Ask ALEX keep content straight
Use pages breaks if needed
Write the FAQs in the language/tone you want Ask ALEX to address employees… for example:
Do you call employees associates, team members, or something different?
Is your internal tone fun & quirky, simple & straightforward, or bold & inspirational?
Reflect the personality of your organization!
Include links to provider sites/contact information where possible. It helps employees find the next step and is a great source of information for Ask ALEX to reference