In-network providers aren't showing up in Provider Search.What's the deal?

There maybe situations when a user is unable to find a particular doctor listed as in-network. This is likely a result of the lag that can occur between when a network changes and Ribbon Health's data is refreshed.

In the event that you're having difficulty locating 4 or more providers as in-network for a given insurance plan, email selfservicesupport@jellyvision.com to escalate this issue to our team. In the email please provide:

• The relevant Ribbon UUID

• Insurance payer and network name

• Jellyvision Client Name 

• Example NPIs or clinician names where the client or prospect was unable to find in-network when available

After receiving this information, the Jellyvision team will investigate this issue and work towards a resolution with the Ribbon team.

For more information see the files attached below:

Reporting Missing Providers

Ribbon Health Data Accuracy & Network Freshness Overview