Turning on ALEX Go Spanish
Click here for click-by-click instructions with screenshots of each step or read on for the key points...
Make sure ALEX Go is enabled under Enable Products/Modules>>Benefits Counselor/ALEX Go.
You'll see ALEX Go along the Builder configuration menu.
Click into the ALEX Go Menu, and you'll be able to select whether you'd like ALEX Go in English, Spanish, or both.
When you preview or launch, the ALEX start screen will give users the option of going through the audio-led Benefits Counselor or text-driven ALEX Go. There will also be a language toggle to switch from English to Spanish as well as additional prompts in Spanish for users to switch to the Spanish ALEX Go experience.
It will take between 10-30 minutes from hitting preview/launch for Spanish to fully translate. If you use the Preview or Launched ALEX link during that time, you may see some English still present in the conversation. If it doesn't correct itself within an hour, reach out to selfservicesupport@jellyvision.com for assistance.